Shipment Policy

Effective Date: January 8, 2025

At GlassPlunie, we strive to provide fast, reliable, and affordable shipping. Our Shipment Policy provides detailed information on shipping methods, delivery times, and our process for shipping orders placed on www.glassplunie.com.

1. Order Processing Time

Once you place an order, we begin processing it immediately. Our goal is to ship orders within 1-2 business days. However, during busy periods or promotions, processing times may vary. Rest assured, we will notify you of any delays.

  • Business Days: We process orders from Monday to Friday, excluding public holidays.

2. Shipping Methods and Delivery Times

We offer a range of shipping options to suit your needs:

  • Standard Shipping: Domestic orders are typically delivered within 3-7 business days. Delivery times for international orders may vary depending on the destination.
  • Expedited Shipping: For faster delivery, we offer expedited shipping, which generally takes 1-3 business days after processing. Expedited shipping carries an additional charge.
  • International Shipping: We ship to many international destinations. International orders usually take 7-14 business days depending on customs procedures and the destination country.

Shipping costs are calculated based on the size, weight, and destination of your order. The shipping fee will be shown during checkout before you confirm your purchase.

3. Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your order and stay updated on its delivery status. If you encounter any issues with tracking, please contact us for assistance.

4. Shipping Address

Please ensure that you provide the correct shipping address at checkout. Incorrect or incomplete addresses can result in delays or non-delivery. We are not responsible for orders that are undeliverable due to an incorrect address.

  • P.O. Boxes: We can ship to P.O. Boxes using specific carriers. However, we recommend providing a physical address for faster delivery.

5. Shipping Fees and Free Shipping

Shipping fees are calculated based on the total weight and delivery location of your order. We also offer free shipping on orders over a specific value. You will be informed of this offer during checkout.

6. Delivery Delays

We strive to deliver your order as quickly as possible. However, external factors such as weather, customs clearance (for international orders), or carrier delays may cause delays. We cannot be held responsible for such delays but will do our best to assist you if any issues arise.

  • Customs Duties and Taxes: For international shipments, customs duties and taxes may apply. These fees are the responsibility of the recipient and are not included in the shipping cost.

7. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us within 5 business days. We will work with you to resolve the issue, either by issuing a replacement or a refund.

  • Damaged Products: If your product arrives damaged, please take pictures of the damage and the packaging. We will arrange for a resolution.

8. Refused or Incorrect Shipments

If an order is returned due to a refusal or an incorrect address, we may contact you to arrange for reshipment. Additional shipping fees may apply for reshipping.

9. Contact Us for Shipping Inquiries

If you have any questions or need assistance with shipping, feel free to contact us:

GlassPlunie
Street: 21075 Roaming Shores Ter Ashburn, Virginia (VA), United States
Phone number: (703) 724-7816
Email: info@glassplunie.com
Website: glassplunie.com

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