Refund and Returns Policy

Effective Date: February 27, 2025

At Glassplunie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy ensures that you can return or exchange your items in a hassle-free manner. Please read the following terms and conditions carefully.

1. Returns Eligibility

  • Items may be returned within 30 days of receipt for a full refund or exchange, provided that the product is unused, in its original condition, and in the original packaging.
  • The following items are non-returnable:
    • Personalized or custom-made items
    • Opened or used products (unless damaged or defective)
    • Gift cards

2. Return Process

  • To initiate a return, please contact our customer service team at info@glassplunie.com or call (703) 724-7816 with your order number and the reason for the return.
  • Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • Return shipping is the responsibility of the customer, unless the item is defective or damaged upon arrival.

3. Condition of Returned Items

  • All returned products must be in new, unused condition with all original tags, packaging, and accessories.
  • If the item is not returned in its original condition, we reserve the right to refuse a refund or deduct a restocking fee.

4. Refunds

  • Once we receive your returned item and inspect its condition, we will issue a refund to your original payment method. Refunds will be processed within 5-7 business days after the return is received.
  • Please note that shipping fees are non-refundable unless the return is due to an error on our part or if the product is defective or damaged.

5. Exchanges

  • If you would like to exchange an item, please contact our customer service team. We will help you process the exchange based on availability.
  • If the exchange item is of higher value, you will be charged the difference, and if it’s of lower value, you will receive a refund for the difference.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@glassplunie.com or (703) 724-7816 within 7 days of receiving your order.
  • We will arrange for a replacement or refund for the damaged or defective item at no additional cost to you.

7. Late Returns

  • Returns received after 30 days from the delivery date will not be accepted and will be returned to the sender at their expense.

8. How to Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to us:

We are committed to ensuring your satisfaction and making your shopping experience with Glassplunie as smooth and enjoyable as possible.

Thank you for shopping with us!

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