Refund and Return Policy

Effective Date: January 8, 2025

At Glassplunie, accessible at glassplunie.com, we are dedicated to providing our customers with high-quality homeware and a seamless shopping experience. We understand that sometimes returns and exchanges are necessary. This Refund and Return Policy outlines our procedures and guidelines to ensure fairness and customer satisfaction.

Our Commitment to Customer Satisfaction

We are committed to offering exceptional products and reliable service. If you are not completely satisfied with your purchase, we have established a clear and transparent refund and return process to assist you. Please read this policy carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

To be eligible for a return or refund, please note the following conditions:

  • Timeframe: Returns must be initiated within 30 days of the original purchase date. After this period, we are unable to accept returns or offer refunds or exchanges.

  • Condition: Products must be unused, undamaged, and in their original packaging with all tags, labels, manuals, and accompanying accessories included. Items must be in the exact condition in which you received them, without any signs of wear, modifications, or misuse. Products must be in resalable condition. Items that have been used, are damaged, or missing components will not be accepted for return.

  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation or receipt, for all returns and exchanges. We cannot process any returns without a proof of purchase from our website.

  • Return Authorization: All returns must receive prior authorization. You must contact our customer support team for a Return Authorization (RA) number before returning any product. Returns that are sent to us without a RA number will be refused and returned at your expense.

  • Items Not Eligible for Return:

    • Personalized or Custom Items: Products that have been personalized, engraved, custom-built, or custom-ordered to your specific requirements are generally not eligible for returns unless there is a defect or an error on our part. This includes all custom orders or special request orders.

    • Clearance Items: Products purchased on clearance, as-is, open-box, or final sale are not eligible for returns or refunds.

    • Gift Cards: Gift cards and store credit cannot be returned or redeemed for cash.

    • Consumable Items: Consumable items, such as cleaning products, candles, soaps, or other products that are intended to be consumed are not eligible for returns unless they are defective and have not been opened.

    • Items purchased used or open box: Items purchased used or open box, are not covered under this return and refund policy.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery, providing clear photographic or video evidence of the damage or defect. We will arrange for a replacement or refund as appropriate. We are not responsible for damage that occurs after delivery to your specified address. Failure to notify us within 7 days will be considered as acceptance of goods as they were received.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Before returning any item, contact our customer support team at info@glassplunie.com or call us at (703) 724-7816. Provide your order number, the reason for your return, and any other supporting details. We will provide further instructions and the address to send the item to.

  2. Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions. Returns without a clearly displayed RA number on the exterior of the package will not be accepted.

  3. Package Your Return: Securely package the product in its original packaging, including all accessories, tags, manuals, and labels. Enclose a copy of your proof of purchase and the RA number. Ensure that all fragile items are packaged sufficiently to prevent damage during transit. We are not responsible for any items that are damaged during return shipping due to insufficient packaging.

  4. Ship Your Return: Ship the return package to the address provided in the return instructions. You are responsible for the cost of return shipping, except in cases of damaged or defective products or errors on our part. We strongly recommend using a trackable shipping method and purchasing insurance, as we are not responsible for lost or damaged returned packages. We are also not responsible for returns that are sent to an incorrect return address,

  5. Return Processing: Once we receive your return package, it will be inspected to confirm it meets the eligibility criteria. Please allow up to 10 business days for your return to be processed. We will contact you as soon as your return has been processed and a decision has been made.

Refund Options

If your return is approved, we offer the following refund options:

  • Original Payment Method: We will refund the full purchase price of the product (excluding original shipping fees) to your original payment method. Refunds typically take 7-10 business days to process, depending on your bank or payment provider.

  • Store Credit: You may choose to receive a store credit for the amount of your purchase, which can be used for future purchases on our website. Store credit will be issued as a digital gift code.

  • Exchange: We may offer an exchange for a product of equal or lesser value, subject to availability. If an exchange item is more expensive, you will be responsible for paying the difference before the new item is shipped to you.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer, except for returns due to damaged, defective, or incorrect items shipped in error by Glassplunie. In these cases, we will provide a prepaid shipping label or reimburse you for reasonable and pre-approved return shipping costs. We are not responsible for any costs above what is deemed necessary and reasonable.

Non-Refundable Shipping Costs

The original shipping costs from your purchase are non-refundable, except where the return is due to an error on our part or if the product was damaged or defective upon initial receipt.

Customer Responsibilities

As a customer, you are responsible for:

  • Carefully reviewing your order before confirming your purchase.

  • Returning products in their original condition with all packaging, tags, manuals, and accessories.

  • Properly packaging the item to prevent damage during shipping.

  • Covering the cost of return shipping, except under the specified conditions.

  • Providing accurate information when initiating a return.

  • Following all return instructions provided by our customer support team.

  • Purchasing shipping insurance when returning high-value items.

Policy Changes

Glassplunie reserves the right to amend, modify, or change this Refund and Return Policy at any time, without prior notice. We will post any changes to this page, with the new effective date shown.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us: