Sales Policy

Effective Date: January 8, 2025

Welcome to Glassplunie, a premier retailer of high-quality homeware, accessible at glassplunie.com. This Sales Policy outlines the terms and conditions governing the sale of our products and services. By making a purchase from Glassplunie, you agree to be bound by the terms outlined below.

Our Commitment to Quality and Service

At Glassplunie, we are dedicated to offering premium homeware and a seamless shopping experience. We aim for transparency and fairness in all our business operations. Please carefully review this Sales Policy before placing an order.

Product Information

We strive to provide accurate and complete product information on our website, including descriptions, images, specifications, and pricing. However, please be aware of the following:

  • Product Descriptions: While we make every effort to ensure accuracy, product descriptions may contain minor errors or omissions. We reserve the right to correct any errors or inaccuracies on our website without prior notice. Specifications are subject to change without prior notification from the manufacturer. Dimensions provided are approximate and may not be precise. Colors may appear differently based on your display settings.

  • Product Images: The images displayed on our website are for illustrative purposes only. Actual products may vary slightly in appearance, including color variations, small cosmetic differences, material texture, wood grain, and other minor details. We attempt to provide accurate pictures, but we cannot guarantee that the item will appear identical to what is shown on our site.

  • Product Availability: We strive to keep our inventory updated. However, product availability may vary, and we cannot guarantee that all products will be in stock at all times. If a product is unavailable after an order is placed, we will contact you promptly to discuss options, such as a refund, an alternative product, or a backorder, where possible.

  • Pricing: We reserve the right to change product prices at any time without prior notice. All prices are listed in US dollars and do not include applicable taxes or shipping fees, which will be calculated at checkout. We are not responsible for any pricing errors on the website; however, we will correct them as soon as possible, and you will be notified of any relevant changes to your order before the item is shipped.

  • Promotions and Discounts: We may offer promotions and discounts on certain products from time to time. These promotions are subject to change and may have specific terms, conditions, and expiration dates. We are not responsible for your inability to redeem a promotion code.

Ordering Process

To place an order, please follow these steps:

  1. Browse Our Products: Explore our product catalog on glassplunie.com.

  2. Add to Cart: Select the product(s) you wish to purchase and add them to your shopping cart.

  3. Review Your Cart: Review the items in your cart to ensure you have selected the correct products and quantities.

  4. Proceed to Checkout: Click on the checkout button to proceed to the order summary.

  5. Provide Shipping Information: Enter your shipping address, contact information, and any other required details. Please ensure that all shipping information is correct, as we will not be liable for deliveries made to an incorrect address.

  6. Choose Your Payment Method: Select your preferred method of payment. We accept various payment methods, including credit cards, debit cards, and other secure payment gateways.

  7. Place Your Order: Review your order and confirm it by clicking the “Place Order” button.

  8. Confirmation: You will receive an order confirmation email with your order number and details of your purchase. This order confirmation does not guarantee that your order will be fulfilled. You will receive a separate shipping confirmation email once the items leave our warehouse.

Payment Terms

We accept the following payment methods:

  • Credit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover.

  • Debit Cards: We accept debit cards from major banks.

  • Other Payment Gateways: We may offer other secure payment gateways such as PayPal, Google Pay, Apple Pay, or other options. All payment methods are subject to verification and authorization.

All payments are processed securely through our third-party payment processor. Your payment details are encrypted to ensure your financial information is protected. We do not store or directly have access to your payment information.

Shipping and Delivery

We aim to process and ship all orders promptly. Please consider the following information regarding shipping:

  • Shipping Timeframes: Delivery timeframes vary based on your location and shipping method selected during checkout. Please allow for standard processing times before your order is shipped. Delivery estimates are not guaranteed and can be affected by weather conditions, shipping carriers, or other factors outside of our control.

  • Shipping Costs: Shipping costs are calculated based on the weight of your order, your shipping location, and the shipping method selected. These costs will be displayed at checkout. We may occasionally offer free shipping with certain limitations and requirements.

  • International Shipping: We may offer international shipping to select countries. International shipping times and costs may vary. You are responsible for paying all applicable customs duties, taxes, or fees.

  • Delivery: We are not responsible for delays caused by carriers, weather conditions, or other factors beyond our control. We are also not liable for damaged, lost, or stolen packages after they have been delivered to the address specified in your order.

  • Shipping Insurance: You may be offered the option to purchase shipping insurance to protect your package. We recommend purchasing insurance, especially for high-value items.

  • Delivery Acceptance: Delivery is considered complete once the package has been delivered to your specified shipping address. It is your responsibility to receive the delivery and take immediate possession of the package. You assume full responsibility for the safety of the package after delivery.

Order Cancellation and Modifications

  • Cancellation: You can request to cancel your order within 24 hours of purchase, provided your order has not yet been processed or shipped. Contact us immediately at info@glassplunie.com or by phone at (703) 724-7816 to request a cancellation. We will do our best to accommodate your request; however, if your order has been processed or shipped, it cannot be cancelled.

  • Modifications: You may request to modify your order, such as shipping address or items, within 24 hours of purchase, provided your order has not yet been processed or shipped. We will do our best to accommodate your request; however, we cannot guarantee modifications if your order has already been processed or shipped. We reserve the right to refuse any modification requests.

  • Cancellation by Glassplunie: We reserve the right to cancel any order at any time for any reason, without any penalty. Reasons for cancellation include but are not limited to product unavailability, pricing errors, or suspicion of fraud. If we cancel your order, you will be issued a full refund.

Returns and Exchanges

Please refer to our separate Refund and Return Policy for comprehensive details on our return and exchange procedures.

Limited Warranty

We offer a limited warranty on select products that covers manufacturing defects. The specific terms of the warranty are included with the product or on our website. The warranty does not cover damage resulting from misuse, accidents, or normal wear and tear. We do not offer any additional warranty outside of what is offered by the manufacturer.

Limitation of Liability

We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or the inability to use our products, even if we have been advised of the potential for such damages. Our liability will not exceed the amount you paid for the product in question.
We are not responsible for any harm that may occur due to the use or misuse of items purchased from our website.

Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any dispute arising from this policy will be settled in the Commonwealth of Virginia.

Changes to This Sales Policy

We may update this Sales Policy from time to time. All changes will be posted on this page, and the effective date will be updated. We recommend reviewing this policy periodically. Your continued use of this website constitutes acceptance of these terms.

Contact Us

If you have any questions or concerns regarding this Sales Policy, please contact us: